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Security & trust

Built for the data schools can’t afford to lose.

Student records, family contact details, attendance, grades, and tuition payments all live in one place. Here’s how we keep them safe — written plainly, no marketing fog.

Zero-trust access model Responsible disclosure DPA available

Zero-trust access

Every service, every request, every user is verified. Role-based permissions for teachers, admins, parents, and students. No standing access.

RBAC · SCOPED · AUDITED

Continuous monitoring

Active alerting on reliability and security signals around the clock. We see issues the moment they appear — usually before anyone using the platform does.

24 / 7 · ALERTING

Vulnerability program

Internal assessments, dependency & package validation, and a responsible-disclosure channel for researchers. Triage in days, fix on severity.

DISCLOSURE · OPEN

Legal & compliance

A signed Data Processing Agreement, transparent Privacy Policy, and Terms of Service. Your data is yours — exportable, deletable, never sold.

DPA · PRIVACY · TOS
01 / SECURITY PROGRAM

What we run, every day.

Our security program is operational, not aspirational. These practices are part of how the platform ships — every release, every dependency, every deploy.

  • Internal vulnerability assessments. Regular scanning of our codebase, infrastructure, and exposed surfaces. Findings flow into the same backlog as everything else, prioritized by severity.
  • Dependency & package validation. Every third-party library is reviewed before it lands and continuously monitored for new CVEs. Out-of-date or compromised packages are patched on a rolling schedule.
  • Zero-trust access model. Services authenticate to each other; users authenticate to services. No implicit trust based on network position. Permissions are scoped to the smallest role that still does the job.
  • Monitoring & alerting. Around-the-clock observability across the platform — latency, error rates, anomalous access patterns. Alerts route directly to on-call engineers.
At this time, Bassem Labs does not operate a public bug bounty program. We’re open to that conversation as the program matures.
02 / RESPONSIBLE DISCLOSURE

Report a security issue.

We welcome responsible disclosure of potential security vulnerabilities. If you’ve found something, please reach out before going public — we’ll move fast.

  • A clear description of the issue and what it allows.
  • Affected URL, endpoint, or component — the more specific, the faster we can reproduce.
  • Reproduction steps, expected vs actual behavior.
  • Proof-of-concept details when available (screenshots, payloads, logs).
Email us at [email protected]. We acknowledge receipt as quickly as practical, triage by customer impact, and coordinate follow-up and closure with you when possible.
03 / SAFE HARBOR

Research in good faith.

We want researchers to feel safe reporting issues. If you act in good faith and within the expectations below, we won’t pursue legal action.

  • Avoid privacy violations — don’t access personal data beyond what is necessary to demonstrate the issue.
  • Avoid service disruption — no denial-of-service testing against production.
  • Avoid data destruction — never modify or delete data you don’t own.
  • Keep findings confidential until we’ve confirmed remediation or agreed on disclosure timing.
04 / SERVICE STATUS

Public uptime, public incidents.

If something is wrong, you’ll see it on the status page before you have to ask. Every incident is logged with a public post-mortem once resolved.

Live status & incident history: status.bassemlabs.com

Have a concern, a question, or a finding?

We’d rather hear about it from you than from anywhere else. Security questions, DPA requests, audit support — we’re reachable.

Documentation & legal